Shipping and Delivery Policy

PicStur provides downloadable digital products and online digital access. Products may include PSD templates, album designs, video templates, graphics, creative assets, plugins, software tools, installers, ZIP files, RAR files, and related digital resources.

PicStur does not ship physical goods. There is no courier delivery, physical package, shipping address requirement, cash on delivery process, or physical product return process.

Customers receive product access through the website, user account, order area, download area, product access page, email flow, or plugin dashboard where applicable.

Most paid digital products are delivered immediately or shortly after successful payment verification.

Free products may be available immediately after the free checkout or account access flow is completed.

In normal cases, digital delivery is expected within a few minutes after the payment gateway confirms the transaction and PicStur verifies the order.

Because PicStur products are digital, no shipping fee is charged by PicStur for product delivery.

Any amount shown at checkout relates to the digital product price, applicable taxes where relevant, gateway charges where applicable, or plan access where applicable.

Customers should not expect a courier tracking number or physical dispatch confirmation for PicStur digital products.

Digital products may be delivered using secure download links, account-based access, cloud storage links, generated signed URLs, plugin dashboards, or order download pages.

Some download links may expire for security reasons. If a valid customer loses access to an expired link, support may review the order and regenerate access where appropriate.

For plugin or software products, delivery may include a package download, installer, setup instructions, activation flow, account login, or device management process.

Some products require a PicStur account so that orders, downloads, license usage, support records, and plugin access can be linked correctly.

Customers should use the same account email during purchase and support requests so PicStur can verify payment and access records.

If a customer purchases with one account and logs in with another, download access may not appear until support verifies and corrects the account record.

If payment fails, is cancelled, remains pending, or is not confirmed by the payment gateway, digital delivery may not be created.

If money is debited but the order is not visible, the customer should contact support with the payment reference, account email, product name, amount, date, and screenshot.

PicStur may verify the payment with the payment gateway before creating access, issuing a refund, or advising the customer to wait for bank reversal.

If a download link is missing, expired, broken, or not opening after successful payment, the customer should contact support before raising a refund request.

PicStur may regenerate a download link, verify account access, provide updated instructions, or investigate the file issue.

A temporary download problem does not automatically mean the order is cancelled if the product can be delivered correctly after support review.

Customers are responsible for having the software needed to open and use the downloaded files. For example, PSD files may require Adobe Photoshop or compatible software, and ZIP or RAR files may require extraction software.

Product pages may mention file format, compatibility, requirements, and included files. Customers should review those details before purchase.

If a product requires plugin installation or software setup, customers should follow the product instructions, install guide, or support guidance.

PicStur tries to keep purchased digital products available for download where technically and commercially reasonable.

Product availability may depend on storage systems, vendor status, product status, legal requirements, payment status, support review, or platform policy.

Customers should download and safely store purchased files after receiving access.

If a customer receives access to the wrong product, cannot see a purchased product, or finds that a purchased file is missing, they should contact support with order and payment details.

PicStur may review the order, product ID, payment reference, and account email to correct delivery access.

If the issue is verified and cannot be corrected, refund review may be handled under the Refund Policy.

PicStur aims to acknowledge delivery-related support requests within 2 business days after receiving the required order and payment details.

Most delivery access issues are targeted for review within 3 to 5 business days, depending on payment gateway response, file verification, account verification, storage provider status, and support volume.

Urgent payment debit and missing order cases should include screenshots and payment IDs so support can verify faster.

For shipping, delivery, download, or access issues, customers can contact PicStur through the help, support, or contact pages linked on the website.

Customers may also email PicStur at picstur@gmail.com or call +91 9309782081 with account email, product name, order reference, payment ID, amount, purchase date, and screenshots.

This policy may be updated as product types, payment gateway requirements, storage systems, or digital delivery processes change.