Refund Policy
PicStur is a digital-assets marketplace, so refund handling is based on digital-access conditions rather than physical-return or shipping rules.
Digital-only purchases
Products on PicStur are downloadable digital files. Because there is no physical delivery, shipping returns and courier-based refund rules do not apply here.
Users should review previews, file information, supported software, and license details before purchasing.
When support can help
If a purchased file is missing, corrupted, inaccessible after valid payment, or does not match the approved listing information in a material way, users should contact support for review.
Support may investigate access issues, payment mismatches, or listing-quality concerns before any refund-related decision is considered.
What is not covered
Requests based only on change of mind, software incompatibility that was already disclosed, or misunderstanding of previews may not qualify for refund-related relief.
Each case may depend on order evidence, listing details, and download history.